Emergencies. During normal business hours report all emergencies to PROMAX at 703-642-5683. Be sure to leave your name, telephone number, address, and nature of the emergency. During non-business hours, weekends, and Holidays call 1-855-559-5525.

An emergency is specifically defined as flooding, no heat during the winter season, a gas leak, fire or an issue that needs to be addressed immediately to avoid damage to the property or to your personal well-being. Air conditioning failure and appliance malfunctions, while inconvenient, are not considered emergencies and will be handled as quickly as possible.