TENANT FAQs
Complete our online rental application by clicking "Apply Online" above.
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Apply By Email Email your Rental Application and Instructions form to leasing@promaxrealtors.com.
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Apply By Fax Fax your Rental Application and Instructions form to (703) 658-2248, Attention: Leasing Department.
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Apply By Mail or Walk-in Mail in or drop off the Rental Application and Instructions form and checks to our office: PROMAX Management Inc. Realtors | 7007 Kilworth Lane | Springfield, VA 22151.
If you are working with a Realtor, please ask them to show you the property.
If you are not working with a Realtor, you can reach out to Promax Management to view the property. Contact Us.
We offer in person and virtual tours.
Each landlord has their own pet policy. Ask your Realtor or the Promax Listing Agent for more information regarding this.
Smoking of any substance is not permitted inside the premises. This includes "vaping" and electronic cigarettes.
Each property is different. Refer to the listing or ask your Realtor.
Yes. Renters insurance is required.
Check with your auto insurance provider or shop around online by googling renters insurance providers in Virginia.
If it is a life-threatening emergency, call 911.
An emergency is specifically defined as flooding, no heat during the winter season, a gas leak, fire or an issue that needs to be addressed immediately to avoid damage to the property or your personal well-being.
Emergencies. During normal business hours report all emergencies to PROMAX at 703-642-5683. Be sure to leave your name, telephone number, address, and nature of the emergency.
During non-business hours, weekends, and Holidays press "7" to be transferred to an on-call property manager or call the emergency after hours line directly at 703-851-1075
Contact our office and ask for the maintenance department.
703-642-5683
Submit a maintenance request online using our website.
Submit maintenance request online.
If you are locked out of your home during normal business hours, you may obtain a set of keys from PROMAX. You must be on the lease and present a valid government-issued ID. Lockouts during non-business hours are your responsibility and at your expense.
If you change your locks, you MUST provide PROMAX with 2 sets of the new keys. Failure to do so could result in an assessment of re-keying the doors at your expense.