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Signing a Contract


home keys
  • How can I submit a rental application?
    Apply Online Complete our online rental application by clicking "Apply Online" above. ​ Apply By Email Email your Rental Application and Instructions form to ​ Apply By Fax Fax your Rental Application and Instructions form to (703) 658-2248, Attention: Leasing Department. ​ Apply By Mail or Walk-in Mail in or drop off the Rental Application and Instructions form and checks to our office: PROMAX Management Inc. Realtors | 7007 Kilworth Lane | Springfield, VA 22151.
  • How can I tour a Promax property?
    If you are working with a Realtor, please ask them to show you the property. If you are not working with a Realtor, you can reach out to Promax Management to view the property. Contact Us. We offer in person and virtual tours.
  • What's the pet policy?
    Each landlord has their own pet policy. Ask your Realtor or the Promax Listing Agent for more information regarding this.
  • May I smoke inside the property?
    Smoking of any substance is not permitted inside the premises. This includes "vaping" and electronic cigarettes.
  • Who is responsible for utilities?
    Each property is different. Refer to the listing or ask your Realtor.
  • Do I need renters insurance?
    Yes. Renters insurance is required.
  • Where do I get renters Insurance?
    Check with your auto insurance provider or shop around online by googling renters insurance providers in Virginia.
  • What kind of situations are considered emergencies?
    If it is a life-threatening emergency, call 911. An emergency is specifically defined as flooding, no heat during the winter season, a gas leak, fire or an issue that needs to be addressed immediately to avoid damage to the property or your personal well-being. Emergencies. During normal business hours report all emergencies to PROMAX at 703-642-5683. Be sure to leave your name, telephone number, address, and nature of the emergency. During non-business hours, weekends, and Holidays press "7" to be transferred to an on-call property manager or call the emergency after hours line directly at 703-851-1075
  • How do I submit a maintenance request?
    Contact our office and ask for the maintenance department. 703-642-5683 Submit a maintenance request online using our website. Submit maintenance request online. Email
  • What happens if I get locked out?
    If you are locked out of your home during normal business hours, you may obtain a set of keys from PROMAX. You must be on the lease and present a valid government-issued ID. Lockouts during non-business hours are your responsibility and at your expense. If you change your locks, you MUST provide PROMAX with 2 sets of the new keys. Failure to do so could result in an assessment of re-keying the doors at your expense.
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