MAINTENANCE TROUBLE SHOOTING
(Please Read Before Submitting a Maintenance Request)
Welcome to your new home! Many common maintenance issues can be resolved quickly with a few simple checks. Reviewing this guide first helps resolve issues faster and avoids unnecessary delays.
If the issue continues after trying the steps below, please submit a maintenance request and include what you’ve already checked.
Submit a Maintenance Request:
https://www.promaxrealtors.com/maintenance-request-emergencies
Maintenance Email:
maintenance@promaxrealtors.com
What Is Considered an Emergency
Emergency issues should be reported immediately:
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Active water leak or flooding
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Electrical burning smell, sparks, or visible electrical damage
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Gas smell (leave the home immediately and contact the fire department or gas company)
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Smoke or carbon monoxide alarm is sounding continuously
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No heat during dangerously cold outdoor temperatures
Non-emergency issues should be submitted through the maintenance request page or by email.
Service Name
No Power to an Outlet or Room
Before submitting a request:
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Check the breaker panel for a tripped breaker (flip fully OFF, then ON)
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Reset nearby GFCI outlets (kitchen, bathrooms, garage, exterior)
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Test the outlet with a different device
Helpful video:
https://www.youtube.com/results?search_query=how+to+reset+a+GFCI+outlet
Submit a request if power is still out after resetting breakers and GFCIs.
Heating or Air Conditioning Not Working
Before submitting a request:
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Confirm thermostat is set to HEAT or COOL (not OFF)
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Set temperature at least 5 degrees above or below room temperature
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Replace or confirm the air filter is clean
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Check breaker for HVAC or furnace
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Ensure vents are open and unobstructed
Helpful video:
https://www.youtube.com/results?search_query=thermostat+not+working+basic+troubleshooting
Submit a request if the system runs but the temperature does not change.
Service Name
Garbage Disposal Not Working
Before submitting a request:
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Press the reset button on the bottom of the disposal
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Check the breaker or nearby GFCI outlet
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If the disposal hums, turn it OFF and carefully clear any jam using tongs
(Never use hands)
Helpful videos:
https://www.youtube.com/results?search_query=garbage+disposal+reset+button
https://www.youtube.com/shorts/UIfI6--a3OI
Submit a request if the disposal will not operate after resetting.
Toilet Running or Not Flushing
Before submitting a request:
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Remove the tank lid and ensure the flapper is laying flat
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Check that the chain is not tangled or too tight
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Confirm the water valve behind the toilet is fully open
Helpful video:
https://www.youtube.com/results?search_query=toilet+keeps+running+flapper+fix
Submit a request immediately if water is leaking onto the floor.
Service Name
Sink, Tub, or Shower Draining Slowly
Before submitting a request:
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Remove and clean the drain stopper (hair and soap buildup are common)
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Use a plunger if appropriate
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Do not use chemical drain cleaners unless specifically allowed by your lease
Helpful video:
https://www.youtube.com/results?search_query=how+to+clean+sink+drain+stopper
Submit a request if water backs up, odors are present, or multiple drains are affected.
Dishwasher Not Starting or Not Draining
Before submitting a request:
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Confirm the door is fully closed and latched
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Clean the bottom filter (if accessible)
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Run the garbage disposal (shared plumbing line)
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Check breaker if the dishwasher has no power
Helpful video:
https://www.youtube.com/results?search_query=how+to+clean+dishwasher+filter
Submit a request if the issue continues after checking these items.
Service Name
Washing Machine Not Spinning or Draining
Before submitting a request:
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Redistribute clothing evenly in the drum
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Reduce load size and try again
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Confirm the lid or door is fully closed
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Check for error codes on the display
Helpful video:
https://www.youtube.com/results?search_query=washer+won%27t+spin+unbalanced+load
Submit a request if the washer will not drain or error codes persist.
No Hot Water
Before submitting a request:
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Check breaker for the water heater
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Allow 30–60 minutes after heavy hot water usage
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Confirm multiple appliances are not using hot water at the same time
Helpful video:
https://www.youtube.com/results?search_query=electric+water+heater+no+hot+water+troubleshooting
Submit a request if there is no hot water at all.
Service Name
Smoke or Carbon Monoxide Detector Beeping
Before submitting a request:
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Replace batteries
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Gently vacuum dust from detector vents
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Note whether the device is a smoke detector or CO detector (beep patterns differ)
Helpful video:
https://www.youtube.com/results?search_query=smoke+detector+chirping+after+new+battery
Submit a request immediately if the alarm is sounding continuously.
Door Lock or Key Issues
Before submitting a request:
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Confirm you are using the correct key
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Gently push or pull the door while turning the key
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Cold weather can temporarily affect locks
Helpful video:
https://www.youtube.com/results?search_query=key+won%27t+turn+in+lock+fix
Submit a request if the lock is not functioning.
(Lockouts due to lost keys are typically tenant responsibility.)
This guide is intended to help resolve common issues efficiently. Attempting basic troubleshooting does not waive your right to submit a maintenance request if the issue persists.
When Submitting a Maintenance Request
To help us assist you quickly, please include:
Property address and unit number
Best contact phone number
Clear description of the issue
Photos or video if applicable
What troubleshooting steps you tried from this guide
Submit online:
https://www.promaxrealtors.com/maintenance-request-emergencies
Or email:
maintenance@promaxrealtors.com